WEBSITE TERMS AND CONDITIONS
ACCESSING OUR SITE
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
NO WARRANTY Our Site is provided "as is" and excludes any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it(including, but not limited to text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by the relevant intellectual property and copyright laws and treaties around the world. All such rights are reserved.
You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site.
We allow limited download only if you satisfy the following criteria: 1. you make no more than one printed copy of such download and no further copies of such printed copy are made; and 2. you make only personal, non-commercial use of such download and/or printed copy; and 3. you do not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and 4. you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.
Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site.
You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.
You agree to abide by all additional copyright notices or restrictions contained in our Site.
You agree to notify us promptly in writing if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
If you would like information about obtaining our permission to use any of the Content email your enquiry [email protected].
USE OF THE SITE
Thank you for accessing www.vichy.co.za (our Site). Please read these terms and conditions (Terms) before using our Site which is operated by L’Oréal South Africa (Proprietary) Limited, a company registered in South Africa under company number 1993/002698/07, whose registered office and main trading office is at Building 17, The Woodlands Office Park, Corner Kelvin and Woodlands Drive, Woodmead 2191 (“L’Oréal”).
By using our Site, you confirm that you have read and understand the Terms. Furthermore that you agree and accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.
From time to time we may run competitions and promotions via our Site. Separate terms and conditions will be posted where applicable governing such competitions and promotions.
CHANGES TO THESE TERMS
- From time to time we may modify these Terms. Please check this page regularly to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by these Terms as amended. If at any time you do not wish to accept these Terms, you may not use our Site.
- CHANGES TO OUR SITE
- We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site.
- NO RELIANCE
- While we endeavour to ensure the accuracy of the information accessed via our Site, the content of our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Site.
- LIMITATION OF LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied. We will not be liable to any user for any loss, claim or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: • use of, or inability to use, our Site; or • use of or reliance on any content displayed on our Site. If you are a business user, please note that in particular, we will not be liable for claims, actions or omissions which results to: • any direct or indirect loss of profits, sales, business, or revenue; • any business interruption; • any direct or indirect loss of anticipated savings; • any direct or indirect loss of business opportunity, goodwill or reputation; or • any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
You agree to indemnify, defend, and hold harmless L’Oréal, any of its employees, directors, representatives and agents, from and against any claims, actions, demands or other proceedings brought against L’Oréal, any of its employees, directors, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal, its directors, employees, representatives, suppliers, or agents is based on or arises in connection with:
(i) Contenus Téléchargeables
Nous pouvons être amenés à mettre à votre disposition sur ce Site des contenus que vous êtes autorisés à télécharger (les « Contenus Téléchargeables »). En téléchargeant ou en utilisant ces Contenus Téléchargeables, vous vous engagez à les utiliser conformément aux présentes Conditions d'Utilisation.
1. your use of our Site; 2. any breach by you of these Terms; 3. a claim that any use of our Site by you 4. infringes any intellectual property rights of any third party, or any right of personality or publicity, or 5. is libellous or defamatory, or otherwise results in injury or damage to any third par 4. any deletions, additions, insertions, or alterations to, or any unauthorised use of, our Site by you; or 5. any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of these Terms to your use of our Site shall be deemed to include any use by a third party where such a third party accesses our Site using your computer. You agree to pay L’Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including legal fees on an attorney and client basis ) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.
There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under our control and we are not responsible for the contents of any such linked site or any link contained in such a linked site. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource. Existence of links to other third party sites is not an endorsement in favour of such site or the products or services contained in any linked site.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our Site other than that set out above, please contact [email protected]
Nous pouvons être amenés à mettre à disposition sur ce Site un espace destiné à accueillir des contenus des utilisateurs, comme par exemple des textes, photos, vidéos, etc. (les « Contenus Utilisateurs»).
We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
GOVERNING LAW AND JURISDICTION
Please note that these Terms, their subject matter and their formation, are governed by South African law. You and we both agree to that the courts of South Africa will have non-exclusive jurisdiction.
LOCAL LAWS AND REGULATIONS
Our Site is not directed at any person in any jurisdiction where for any reason the publication or availability of our Site is prohibited. Those in respect of whom such prohibitions apply must not access our Site.
We do not represent that either our Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
SEVERANCE & WAIVER
If any provision of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
Nous vous invitons à nous signaler toute Contenu Utilisateur qui vous semblerait contraire à la législation en vigueur et/ou aux bonnes mœurs et/ou aux principes énoncés aux présentes. et/ou portant atteinte aux droits d'autrui, à l'adresse suivante : [email protected]
Nous pouvons être amenés à mettre à disposition sur ce Site un espace vous permettant de communiquer (le « Blog »).
En utilisant le Blog, vous acceptez sans réserve de vous conformer à la législation en vigueur, aux bonnes mœurs, aux principes énoncés aux présentes et dans la Charte d'Utilisation du Blog ainsi que dans le respect des droits d'autrui.
SKIN CONSULTAI FUNCTIONALITY AVAILABLE WITHIN THE WEBSITE
The Website allows you to use the SkinConsult AI functionnality. This is an online service capable of analysing skin aging with one picture based on artificial intelligence. Your picture is analyzed and then, based on your age and skin type, you will be provided wi th your skin results and a personalized skincare routine. You have the possibility to receive the report and the product recommendation via e mail and
to subscribe to the newsletter. You are free not to use this service.
For the purpose of Protection of Personal Information Act No. 4 OF 2013, the owner of the data is L’Oréal South Africa (Proprietary) Limited with registered offices at Building 17, THE WOODLANDS OFFICE PARK, Woodlands Drive, Johannesburg, 2191 (“L’Oréal”). For further information about L’Oréal, and the different divisions and brands within it, please visit www.loreal.co.za.
Par ailleurs, nous vous rappelons que des inexactitudes ou omissions peuvent apparaître dans les informations disponibles sur ce Site notamment du fait d'intrusion de tiers. Nous vous invitons à nous signaler toute inexactitude ou omission à l'adresse suivante : [email protected]
b. Informations sur les produits et services
Sauf stipulation contraire, les produits et services qui vous sont présentés sur ce Site ne constituent pas une offre de vente mais une présentation générale de la gamme de produits et services que nous distribuons dans le pays dans lequel ce Site est diffusé.
c. Conseils et outils de diagnostic
Les conseils dispensés sur ce Site et/ou les outils de diagnostic éventuellement disponibles sont de simples simulations destinés à obtenir des conseils d'ordre cosmétologique.
Les informations qu'ils permettent de délivrer sont données à titre strictement indicatif et ne peuvent en aucun cas remplacer un diagnostic médical ou une consultation clinique, ni se substituer à un traitement médical.
En conséquence, nous ne pouvons vous garantir une pleine satisfaction concernant les conseils résultant de l'utilisation de ces outils et n'assumons aucune responsabilité quant à l'utilisation que vous pourriez en faire.
Pour toute information complémentaire ou en cas de doute, nous vous recommandons de consulter votre médecin et/ou de nous écrire à l'adresse suivante : [email protected]
d. Liens hypertextes
Les liens hypertextes mis en place sur ce Site peuvent vous conduire sur des Sites de Tiers qu'ils soient communautaires, d'information ou e-commerce, dont nous ne maîtrisons pas le contenu. Nous ne sommes en aucun cas responsables du contenu et du comportement de ces Sites de Tiers. Ainsi nous ne garantissons ni la fiabilité, ni l'exactitude des informations et contenus proposés sur ces Sites de Tiers. Ces Sites de Tiers pourraient avoir des pratiques en matière de traitement de données personnelles différentes des nôtres. Nous vous rappelons n'avoir aucun contrôle sur la collecte et le traitement des données par ces Sites de Tiers et vous invitons à consulter leur propre politique de protection de données personnelles. En conséquence, et dans la mesure où les liens hypertextes ont été inclus sur ce Site uniquement afin de faciliter votre navigation sur Internet, la consultation de sites de tiers relèvera de votre choix et de votre responsabilité exclusive.
Par ailleurs, si vous souhaitez créer des liens hypertextes vers ce Site, une demande d'autorisation devra préalablement nous être adressée à l'adresse suivante : [email protected]
Les cookies sont de petits fichiers qui sont déposés sur votre ordinateur lors de votre navigation sur un site Internet (comme par exemple les pages que vous avez consultées, la date et l'heure de la consultation, etc.) et qui pourront être lus lors de vos visites sur ce même site Internet.
Pour bénéficier de l'ensemble des fonctionnalités du Site, il est préférable d'autoriser l'enregistrement de cookies. Nous vous rappelons d'ailleurs que les cookies ne nous permettent pas de vous identifier et que la durée de conservation des informations enregistrées par les cookies dans votre ordinateur est de 6 mois.
Toutefois, et conformément aux recommandations de la Commission Nationale de l'Informatique et des Libertés, nous vous informons que vous pouvez vous opposer à l'enregistrement des cookies en configurant votre navigateur dans ce sens (informations disponibles sur http://www.cnil.fr, rubriques « mentions cookies » ou « les cookies »).
INFORMATION COVERED BY THIS POLICY
This policy covers all personal information collected and used by L’Oréal. In this policy, “personal information” means information or pieces of information that could directly or indirectly identify you. This includes information such as your name, address, username, profile pictures, or email address, but could also include information such as your IP address, or information about your preferences and shopping habits.
WHAT INFORMATION DO WE COLLECT FROM YOU?
- We may collect information about you from different sources detailed below.
- Information you give us: You may choose to provide personal information to us, for example by filling in forms on our website or at one of our stores or counters, entering competitions, promotions and prize draws, creating an account on our website or via a mobile app, contributing on one of our social platforms, or contacting us by email, phone, live chat, or otherwise.
- Fourniture de services : l'envoi de newsletters, l'accès à certains espaces de conseil, etc.
- Personnaliser votre expérience sur le Site
- Par ailleurs, et si vous l'avez autorisé en cochant la case à cet effet, nous pourrons être amenés à transférer vos données personnelles à nos partenaires.
The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, health information, and user-generated content. If you login to one of our sites using social login, you will also be giving us access to your social data on the relevant social network. Information we collect about you:
We may receive information about you if you use any of the other websites we operate (for example a website for another L’Oréal brand) or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publically available content on social media.
We may collect personal data related to you, particularly when you: (i ) subscribe for a service; (ii) download Downloadable Content; (iii) sign in; (iv) apply for a game/competition or to the Tester Club; (v) send Us an e mail; (v) respond to a poll or study; (vi) publish ratings and reviews.
For avoidance of doubt, the picture collected through the SkinConsult AI functionnality is not stored by Vichy and deleted post analysis.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use your personal information… To get in touch and provide you with services you have asked for. We may: Send you information about products and surveys that may be of interest to you (where you have consented to this), or offer you opportunities to participate in competitions or surveys;
Reach you on social media, either directly or through tailored advertising content;
Give you updates on any changes to our service;
Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you; To provide you with a tailored and relevant experience. We may: Deliver relevant advertising tailored to your preferences to you directly on our website or when you visit other websites or social media channels, and measure the effectiveness of that advertising; Combine information we receive and collect from all sources to understand your interests and preferences, and provide you with an experience that is tailored to those interests and preferences e.g. by offering you products you are interested in first on our website, or sending you personalised offers or promotions by email (where you have agreed to receiving our emails), or offering you advertising content that is relevant to your interests; Offer you content that is relevant to your location e.g. invitations to events; Ensure our website, social media pages, and email content is presented in the most efficient and effective manner for you, including remembering your preferences and interests. To improve our site and content. We may: Administer, monitor, and improve our site, social media pages, and email content, including troubleshooting, analysis, testing of functions and different site design ideas; As part of our efforts to keep our site safe and secure; Otherwise as required or permitted by law.
DO WE SHARE YOUR PERSONAL INFORMATION?
IS MY PERSONAL INFORMATION SECURE?
We are committed to keeping your personal information secure, and take all reasonable precautions to keep your personal information secure, and require that trusted third parties who handle your personal information for us do the same. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We may also offer you the opportunity to use social login. If you chose to use social login, please be aware that the social platform will share your profile information with us. The information that is shared will depend on your social platform settings.
SOCIAL MEDIA AND USER GENERATED CONTENT
Some of our sites and apps allow users to submit their own content. Please remember that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms. YOUR CHOICES It is important that you are able to control your personal data. You have the right to request a copy of the personal information we hold about you, ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be. If you have an account with us, you can sign in to that account to update your personal information. We will not contact you for marketing purposes unless you agree, and you can easily unsubscribe at any time by contacting our customer care department; L’Oréal South Africa Consumer Advisory Department Email: [email protected] Telephone No: 086 100 1085 Monday to Thursday 9:00 am-5:00 pm, Friday 9:00 am-4:30 pm, closed weekends and all public holidays